General terms and conditions of use GOTLR

Terms and Conditions of Use
Updated on: July 1, 2021

PREAMBLE
GOTLR is a platform in the form of mobile application and a website available at https://www.gotlr.com (the « site »)
This Site is published by GOTLR, SAS, with its registered office located at SS 59 Rue de Ponthieu B562, 75008 Paris, France, and registered in the Paris Trade and Companies Register under identification number 848 506 861, (hereinafter "the Publisher"). GOTLR is accessible to users (the "User(s").
Hosting OMC Corporation with a capital of €10,069,020, SAS, whose head office is located at the 1 roundabout Benjamin Franklin
34938 Montpellier Cedex 9 France. Email: edito@gotlr.com
The purpose of these General Terms and Conditions of Use (the "Conditions" or, taken as a whole, the "Contract") is to define the terms and conditions governing the relationship between Users and GOTLR. In the event of non-compliance with the terms of these Conditions, GOTLR reserves the right to take any measure likely to protect its interests and, in particular, to ensure their execution.
The User undertakes during each of his visits to the platform to comply with all these Conditions without any reservation. Accordingly, the User acknowledges having read the Terms and Conditions and agrees to be bound by these provisions. If the User accesses the platform on behalf of a company or any other legal entity, he is nevertheless personally bound by this Agreement.

ARTICLE 1: PURPOSE OF THE SITE
The Site allows the User to access the following services in particular: Connection between individuals and between individuals and professionals (the "Service(s)").

GOTLR acts as a linking intermediary via its mobile application platform between responsible and adult users who have previously accepted and complied with all the general conditions of use of the GOTLR application.

GOTLR is not a courier or delivery company but a platform for collaborative mutual assistance intermediary support between service requesters. 

The GOTLR intermediary service is intended for responsible natural persons and particular adults. The "PRO" profiles are present on the platform to indicate their presence on our virtual card. They are in no way reimbursed by the platform. These "PRO" profiles can act in the context of their activity and can use the platform for the purpose of connecting with a requesting user. No tax related to their activities is to be confused with our application medium, which is intended solely for its connection. 

1.1 User

BASIC CONCEPT-HOW IT WORKS

Basic concept

X and Y agree via the GOTLR system. X makes a payment on the platform (P), which holds the funds so that Y can provide a service. 

Y is informed of X's payment, and performs the errand for X. Once Y has arrived in person with delivery to X, the latter verifies and confirms its receipt. Y then receives the payment from Y via P to his bank account.

The requesting user is responsible for paying an agreed amount with his Genie with whom he agrees on the details of the transaction via our chat. The platform is in charge of securing the transaction between the two participants. Until the order is confirmed by the applicant who receives his order, the sum deposited by the applicant will remain on the platform under the responsibility of GOTLR, which may judge the authorization to unlock it, intended for the GOTLR concerned. Once the receipt confirmation has been received by the applicant, the GOTLR may therefore receive its amount due, which includes the price of the product accompanied by the fee for the order that was carried out. 

Operating and conditions of access to the GOTLR service 

GOTLR concept and operating process™.
USERS AND ACCESS
1/ REGISTRATION 
Registration for access to the website and the application is completely free.
It is necessary for the registration, to accept these general conditions of use.
 
Each user registering for the GOTLR application undertakes to provide accurate information about his or her own identity. All false declarations or usurpations of identity will be subject to immediate blocking of the account concerned.
To use the features of the application and access the service offered by GOTLR as a user, it is necessary to create a virtual account and then enter all the mandatory information requested in each field of the form without exception.
To take full advantage of the GOTLR application's features, each user must fill in his information and creates his password by following the "register" link. He receives one after the other, his two security OTP codes, the first by Mail and the second by SMS, to confirm his email address and phone number via the GOTLR application. 

Personal information such as last name, first name, email address and phone number are required to register the user as they are essential to the operation of the application.  

They are also essential for verification purposes with our payment partner OBVY for the proper functioning of transactions. 

 
2/ CONNEXION
Once the information has been filled in and confirmed, the user enters the identifiers on the connection page. 
 
3/ PERSONAL PROFILE
The user fills in the following information: Address(es), profile picture, About, and bank details.
 
4/ POST A REQUEST 
A) The user selects the "request" button (+) on the homepage and fills in the following information: 
His/her need, address, date and time of receipt. 
B) The user adds the product(s) by selecting the "Add product(s)" button and filling in the following information:
Product category, name, description, price, address and photo(s) of the product(s), then validates his information. 
C) In the next step, the user can search for a specific store or a city where he wants to buy the product(s). 
D) The user validates with the "post" button to publish his request and it is automatically placed in the "Posted requests" of the "My activity" section of the homepage. 
 
5/ PROPOSAL(S) 
A) The user receives one or more proposals from the Genie(s) concerning the request posted in the "Proposals received" section of the "My activity" homepage. 
B) The user can choose to contact the Genie of his/her choice who has offered to help him/her by selecting the "Dialog" button. 
C) After an agreement between the user and his Genie via the dialog box, the Genie issues an offer directly in this box. 
D) The user verifies the offer and the summary of the order from his Genie, then confirms and validates it. The amount is then debited from the user's registered credit card and placed in escrow by the GOTLR platform. 
 
6/ SERVICE AND RECEPTION 
A) Once the service has started, the request in progress is automatically placed in the "Active requests" section of the "My activity" palette.
B) The user can chat with his Genie at any time during the service in progress. 
C) The user can track his order by selecting "Order Tracking." 
D) Once the Genie has arrived at its destination at the address indicated, the user and his Genie each validate on their smartphones the confirmation of the service rendered by validating on "Confirm the deposit." 
 
7/ NOTES AND COMMENTS 
After the Genie has made the deposit, the user can leave a note or comment for the service rendered to his Genie. 
 
GENIES 
8/ BECOMING A GENIE 
A) To become a Genie, go to Genie mode by selecting the cursor at the top of the application's home page. 
B) Once you have read and accepted the terms of use, you will be asked to register your credit card for the one-time payment of 1 euro for the maintenance of the application.
 
9/ VERIFICATION 
A) All registrations as Genie require verification by GOTLR Company. At this stage, via the import system, an identity document (ID card, passport, new license) is required. 
B) A portrait photo of the user is required. 
C) The elements will be verified, and then the user will receive a confirmation notification after compliance verification.
 
10/ PERFORMING A SERVICE
A) On the home screen, the Genie can view the requests issued by the applicants. 
B) The Genie can choose the requests posted and then accept to render service to the requesting users. 
C) The Genie is then waiting for the beginning of the dialogue by the requester. 
D) Once the Genie agrees with the requester, 
The Genie issues a price offer for the product(s) concerned in the dialog box. (Price, date, time). 
E) The requester pays, and the Genie is informed of the payment of his client. He can then carry out the purchase-deposit service. 
D) Once the Genie has arrived at the address indicated, the Genie and his requester each validate on their smartphones the confirmation of the service rendered by validating on "Confirm the deposit." 
 
11/ NOTES AND COMMENTS 
A) After the deposit by the Genie, the Genie can leave an evaluation to his client. 
 
12/ INTERACTIVE MAP 
A) Users can interact directly on the location map on the home screen. 
B) It is possible to enlarge the area, switch to 3D mode, search for a business or a Genie and then select the store, the restaurant, or the Genie on the interactive map. 
C) Once the business is selected, the user fills in his information (need, description, date, budget, etc...) then publishes his request directly. 
 
Note:
It is also possible to choose your Genie on the interactive map, then make a request directly in the dialog box. Then complete the steps following item 5B above.

GOTLR, in accordance with these Terms, grants Users a revocable, non-exclusive, non-transferable limited right of access to the Services in a strictly personal capacity. Any use of the platform contrary to its purpose is strictly prohibited and constitutes a breach of these provisions.

ARTICLE 2: ACCESS TO THE SITE
2.1 Access to the platform as a user.  To be eligible for the Service, the User :

-Must be a natural and an adult person 

-Must be resident in UE or USA

-Must have read the present terms of use

-Must have a smartphone and a subscription to access an internet network. 

-Must have made payment for the purchase of the product(s) they describe on the application beforehand with the sole intention of requesting a service. 

GOTLR reserves the right to suspend or refuse access by one or more Users to the Site.

2.2 Access to the platform as a Genie. The GOTLR platform is available for use by all natural, responsible and adult persons. The user named Genie is able to become so under conditions of presenting identity documents, being able to hold a mobile phone loaded throughout his deliveries and also being able to travel by bicycle, motorcycle (holding the necessary licenses), by car (holding the driver license) or by public transport. And finally, to accept and respect all the rules and conditions put in place by GOTLR.

The status of a GOTLR Genie can be variable. He can act as a professional or as an individual. The latter falls under the conditions of use of the platform, which claims to be a platform for mutual aid and collaboration between participants.In the case of a Genie PRO status, the user will have to provide his company registration number in order to be identified by the GOTLR company.

ARTICLE 3: TRANSACTIONS

3.1 Payment 

The Customer makes the payment for his Service directly on the GOTLR application by credit card. By validating the offer proposed by the Genie, the Customer gives GOTLR a bank pre-authorization to debit the account, which covers the price of the product(s), the Genie's commission, and the GOTLR service fees. If the Customer refuses to pay the issuing bank, GOTLR will immediately inform the payer, and the service request will be cancelled. If, however, the payment process proceeds as agreed, a summary invoice will be issued automatically and made available to the payer.

If there is an issue with payment from the customer’s bank, GOTLR will immediately inform the payer and the service request will be cancelled. 

If, however, the payment process proceeds as agreed, a summary invoice will be issued automatically and made available to the payer.

3.2 Remuneration 

The Genie's remuneration is calculated according to the total amount of the errand to be performed. The percentage of the commissions is calculated per total amount. The Genie is credited on his GOTLR wallet account as soon as he and the Customer have confirmed the good progress of the order. 

 All the Genies may request, via their dashboard, to transfer their balance to their bank account. The transfers are instantaneous and require a fee of 0.15ct of euros per transaction.

3.3 Taxation and obligations in the context of income

The company GOTLR is subject to legal, fiscal and administrative obligations.

The income accumulated by a user Genie particulier For a single person (divorced, separated or widowed, therefore a person with only one share), the net taxable income must not exceed 15341 euros in order not to be taxed (this threshold increases according to the number of shares in the tax household). If the income ceiling is exceeded as a private individual, the user must declare this to the tax authorities, particularly for the payment of social security contributions as a self-employed person.

The user is obliged to comply with the regulations related to the legislation. It is therefore incumbent upon him to be in order in his declarations as well as in the formalities necessary for his activity.

The platforms of the collaborative economy are subject to obligations towards the tax authorities since 2019. For these reasons and in accordance with the article 242 bis of the General Tax Code242 bis of the general tax code, the company GOTLR has the obligation to declare each income generated by our users as soon as the threshold of 3 000€ reached by year. 

If you have any questions about the declarations, you can contact the relevant department at the following address: economie-collaborative@urssaf.fr

3.4 Refund

 The case of refund to the customer applicant is considered if:

-the Genie does not show up at the time agreed for delivery without warning or without any news from him;

-the product(s) does not conform to that which had been agreed upon during the exchanges in the chat box. In this case, verification of the thread of the discussion on the order concerned will have to be carried out.

 If this is the case, the Customer must send a detailed complaint to GOTLR by email as soon as possible. GOTLR will intervene within 24 hours at the latest in all cases. In the absence of a complaint, within two days of the scheduled delivery date the order will be validated. 

In case of refund, and after confirmation, the user is credited with the total amount on his GOTLR wallet account. Users can then use their balance on the platform as soon as they wish.

The user can also request that the total refund be paid back to him/her via his/her bank card used at the time of payment. In the latter case, the user must send a request to the address contact@gotlr.com or by mail to GOTLR SS 59 rue de Ponthieu B562 75008 Paris.  

After verification, GOTLR will proceed with the full refund. The processing time is 3 to 7 working days.

3.5 Service Fees and Delivery charges.

The GOTLR service fees concern the service of putting two users in contact with each other, the contribution to the maintenance of the platform as well as all the functionalities made available to the users. These fees vary according to the total amount of the final basket. 

The deposit fee is awarded to the Genie for the service rendered to its client. This fee varies depending on the total amount of the final basket. 

The amount of the fees are calculated as a percentage on the platform. GOTLR reserves the right to admit and modify any fees that may be applied at any time. 

ARTICLE 4: SITE MANAGEMENT
The Publisher implements the necessary technical solutions to allow continuous access to the Site for the User. However, it reserves the right to limit or suspend access to all or part of the Site at any time and without notice. Such an interruption may be made necessary in particular for reasons of maintenance of the Site or its content or for any other reason deemed necessary for the proper functioning of the Site by the Publisher.
The use of the platform requires a connection and an internet browser. The platform is available at the following address: https://www.gotlr.com. In order to ensure the proper functioning of the Site, it is specified that the Site is optimized to:
a screen resolution of 1280×768 pixels;
The latest versions of Edge, Chrome, Firefox and Safari browsers.
All hardware and software necessary to access the Platform and use the Services remain exclusively the responsibility of the User.

ARTICLE 5 : REPORTING AND ABUSE

The user may contact GOTLR in order to report any illicit or obviously inappropriate behaviour or content. Such a report can be made by e-mail to contact@gotlr.com

In addition, in the event of abuse, violation of the rules or any other abusive action that violates the rules of the general terms of use, GOTLR reserves the right to temporarily suspend or block the user concerned. 

In the case of a serious offence committed, GOTLR reserves the right to permanently delete the account of the user concerned.

ARTICLE 6 : USE OF THE PLATFORM SERVICES

6.1 Participation       

By becoming a Genie, the user will begin being paid as soon as his documents sent via the App or via the website have been verified. The user will receive a notification of acceptance and confirmation of his Genie status. When requesting to become a Genie, he/she will have to pay a symbolic amount of 1€ for the contribution to the maintenance of the GOTLR application. GOTLR reserves the right to acquire the remaining funds on the Genie's account for 24 months. If there is no active movement on the account, it will be considered abandoned. Its funds will contribute to the maintenance of the platform and to the improvement of the Genies' experience. 

6.2 Obligations of users

The applicant agrees, if he accepts and makes the payment on the GOTLR Platform, to continue his commitment until he receives the ordered article(s). The Genie undertakes to carry out the order in accordance with the conditions described and agreed upon in the offer. 

Each party, Genie, or Genie Pro also agrees to fulfill all its administrative and tax declaration obligations in relation to its purchase/delivery activity as a Genie. 

Users may not:

1. Transmit, publish, distribute, record or destroy any material, in particular GOTLR content, in violation of applicable laws or regulations concerning the collection, processing or transfer of personal information;
2. disseminate data, information, or content of a defamatory, insulting, obscene, offensive, violent or inciting violence, or of a political, racist or xenophobic nature and in general any content that would be contrary to applicable laws and regulations or morality;
3. Reference or create links to any content or information available from the GOTLR sites, unless expressly agreed in advance and in writing by GOTLR;
4. Use information, content or any data present on the Site in order to offer a service considered competitive to GOTLR.
5. sell, exchange or monetize information, content or data present on the platform or Services offered by the platform, without the express written consent of GOTLR;
6. practice reverse engineering, decompile, disassemble, decrypt or otherwise attempt to obtain the source code in relation to any underlying intellectual property used to provide all or part of the Services;
7. use manual software or devices or automate, coding robots or other means to access, explore, extract or index any page of the Site;
8. endanger or attempt to endanger GOTLR's digital security. This includes attempts to control, scan or test the vulnerability of the system or network or to violate security or authentication measures without prior express authorization;
9. infringe or use the products, logos, trademarks or any other element protected by GOTLR's intellectual property rights;
10. simulate the appearance or operation of the Site, for example by carrying out a mirror effect;
11. disrupt or disturb, directly or indirectly GOTLR, or impose a disproportionate burden on the Site infrastructure, or to attempt to transmit or activate computer viruses via or on the Site.
These violations of the security of the system or network can lead to civil and criminal proceedings. GOTLR verifies the absence of such a violation and may appeal to the judicial authorities to prosecute, if necessary, Users who have participated in such violations.
Users undertake to use the Site fairly, in accordance with its purpose and legal and regulatory provisions, these Conditions and current practices.

6.3 User accounts receivable
The Publisher reserves certain GOTLR services for users who have registered on the Site, this applies in particular to paid services. When registering, the user must provide valid and sincere information. In particular, he provide to the Publisher with a valid email address so that the latter can communicate information to him.
Any information communicated by email from the Publisher to the User will be deemed to have been read by the latter.
Any user regularly registered on the Site may request the deletion of his customer account, the Publisher will delete the customer accounts for which he has received such a request.
Customer’s personal data is deleted after 8 months without the customer having logged in.

6.4 Purchase/Delivery process

Given the basic concept (above), the Customer will have to enter his personal information so that the Genie user can access his location and deposit the requested product(s)

After having read and accepted the general conditions of use, the Customer indicates his contact information (telephone, email, address on his profile) and is then free to make requests for a service to the location where he is. The Customer fills in the fields with the name(s) of the product(s), the date, time, place of delivery, and the budget allocated, then imports one or more photos. Once all the fields are filled in, he/she just has to publish his/her request on GOTLR. The Genies nearest the Customer are free to accept or not according to their availability. They can communicate together via the chat box. Once in agreement, the Genie formulates an offer to the Customer, who will be able to accept. By making the payment directly via the creation of the Genie's offer, GOTLR secures and guarantees the proper receipt of funds. During the handover only, the applicant and the Genie can confirm the service completion together. GOTLR will then pay the amount of money made by the Customer to the Genie, adding the commission provided for this purpose. At the time of the delivery and receipt of the product(s), the applicant is obliged to check its condition and reserves the right to refuse the delivery if it does not comply with the description of the offer or if the item does not comply with the restrictions set out in article 9 of these conditions. In the last case mentioned above, the Genie agrees to inform GOTLR, and the order will be cancelled. At the delivery of the product(s) to the Customer, verification of its condition must be carried out. 

ARTICLE 7: INTECTUAL PROPERTY
All the content of the Site, including designs, text, graphics, images, videos, information, logos, button icons, software, audio files and others, belongs to GOTLR, which is the sole owner of all the intellectual property rights relating thereto.
Any representation and/or reproduction and/or partial or total exploitation of the content and Services offered by GOTLR, by any process whatsoever, without GOTLR's prior written authorization, is strictly prohibited and would be subject to legal proceedings.

ARTICLE 8: PERSONAL DATA
All personal data available to GOTLR are collected legally and fairly in accordance with the terms of the privacy policy available at this address: https://gotlr.com/privacy-policy/.
This data is provided by Users who voluntarily and expressly accept these Conditions authorizing GOTLR to process, disclose or transfer this data to any third party in order (i) for the User to take full advantage of the Services and functions offered by the Site, (ii) to prevent fraud, and / or (iii) for statistical purposes.
In order to facilitate the use of the Site and to personalize the User's experience of the Site, GOTLR uses cookies and log files. The use of cookies can be disabled by changing the settings of the internet browser.
Personal data is stored by GOTLR for processing in connection with the use of the Services. It is kept for as long as necessary for the provision of the Services and functions offered by the Site.
The User always retains ownership of the information about him that he transmits to GOTLR. He has, in accordance with Law No. 78-17 of 6 January 1978, according to its consolidated version on 24 March 2020, a right to access, rectify and delete personal data concerning him, as well as the right to object to the communication of such data to third parties for just reasons.
The User may exercise his rights by writing to the following email address: contact@gotlr.com
The User may also exercise his rights by writing to the following postal address: GOTLR SS 59 rue de Ponthieu 75008 Paris
A response to the User's request will be sent to him within 30 days.

ARTICLE 9: LIABILITY

The platform is in no way responsible for malicious acts committed outside the rules of use of the GOTLR application The platform does not in any way remunerate the so-called "Genies" (users doing a service to respond to a request made on our platform) because it acts only as an intermediary platform for connecting requesting users.

GOTLR is in no way responsible for fraudulent use and not in accordance with normal and initial use of the application. 

It is recalled that the data published by Users and the information shared by them may be captured and used by other Users or third parties. In this sense, GOTLR does not guarantee respect for the ownership of this data. It is the User's responsibility to take all the necessary measures to preserve the ownership of his data.
GOTLR does not guarantee the uninterrupted or error-in-functioning operation of the Services, in particular, GOTLR cannot be held liable in the event of interruption of access to the platform due to maintenance operations, updates or technical improvements.
In any case, GOTLR cannot under any circumstances be held responsible for indirect or unpredictable loss or damage of the User or any third party, including in particular any missed gain, any unfortunate investment, inaccuracy or corruption of files or data, image or commercial damage, loss of turnover or profit, loss of customers or loss of opportunity related to any title and on any basis whatsoever.
In addition, GOTLR cannot be responsible for any delay or non-performance of this Agreement justified by a case of force majeure, as defined by the case law of the French courts and tribunals.

 The role of the GOTLR COMPANY is to put two users in contact with each other so that they can provide each other with a mutual service, be the guarantor of the payments by the customers, and ensure the proper receipt of the items to the customers. The GOTLR COMPANY cannot be held responsible in any way for:

-Damage to the product(s) (loss, theft, or destruction);

-Any problem occurring outside the Service of putting in contact; 

-For any damage suffered by the Genie during the trip, he must imperatively respect the highway code and hold the necessary licenses depending on his means of transportation; for the well-being of all, we make sure to leave flexibility of choice to the Genie so that he can select in full awareness and responsibility the most adequate and coherent delivery with his means of transportation. The Service rendered must be carried out legally;

-Damage caused by the Genie during the transport of the product(s).

GOTLR cannot guarantee the quality of the services provided by the Genie, but because of the guarantees that he must provide us, and due to his commitment during the purchase of the products, this allows us to establish a trust that we want to promote on the GOTLR platform.

9.1 Nature of prohibited goods

Any requesting user is prohibited from using the GOTLR application to make a request for service:

- Any illegal goods, prohibited and punished by law: drugs, firearms, as well as any other item contrary to the regulations in force;

- All types of animals without exception; 

- All precious metals, precious stones, and valuable objects;

-All counterfeits, tobacco and other derivatives.

- All dangerous products are regulated at the national or international level as soon as they constitute a danger for the safety of the transporter Genie and his vehicle.

-Any package (def: Packaged package that is the object of a shipment or transport intended to be sent or received to or from a natural person) to be collected from any persons or company.  

 The Genie is responsible for any direct or indirect damage as soon as he receives the item on the order. He also agrees to transport in an appropriate manner each item for which he has agreed to transport. 

Under no circumstances will GOTLR be held responsible in the event of non-compliance with the recommended use. In the last case mentioned above, the Genie agrees to inform GOTLR, and the order will be cancelled. At the delivery of the product(s) to the Customer, verification of its condition must be carried out.

ARTICLE 10: CONVENTION OF EVIDENCE
Computer systems and files are authentic in the relationship between GOTLR and the User.
Thus, GOTLR may validly produce, as part of any procedure, for evidentiary purposes, data, files, programs, recordings or other elements, received, transmitted or stored using the computer systems operated, on any digital or analog media, and avail itself of them unless there is a manifest error. 

ARTICLE 11: INDIVISIBILITY
The fact that any provision of the Agreement is or becomes illegal or unenforceable will in no way affect the validity or applicability of the other provisions of the Agreement.

ARTICLE 12: REGULATION OF JURISDICTION

12.1 Claims and disputes 

In the event of a claim or dispute relating to the execution of the Services, users must inform GOTLR as soon as possible. GOTLR undertakes to offer Users an amicable solution which the parties are free to accept or refuse. In the event of failure to reach an amicable agreement, GOTLR will retain the sums concerned by the dispute paid by the Customer until the dispute is finally resolved. In the absence of an amicable agreement, GOTLR will give the Customer the possibility of having recourse through a mediation method. Any substantial modification will be brought to the user's attention by email to the address associated with his account. By continuing to access or use the Services after the entry into force of these modifications, the user agrees to be contractually bound by these new General Terms of Use.

In the event that a dispute concerning the validity, performance or interpretation of this Agreement is brought before the civil courts, it will be subject to the exclusive jurisdiction of the French courts to which jurisdiction is expressly conferred, even in the event of interim measures or multiple defendants.
The User is informed that he may in any case resort to conventional mediation or any alternative method of dispute resolution (conciliation for example) in the event of a dispute.

12.2 Right of withdrawal

Both the requesting party and the Genie must confirm the correct delivery for the Genie and the correct receipt for the requesting party. A respective confirmation button is available on the application once the delivery is made. For his part, the Genie must transport all goods with care if he agrees and accepts the transport of the product(s) concerned and bring it in perfect condition upon delivery to his Customer. On his side, the Customer must, in all cases, take the time to verify the condition of the product(s) ordered to his Genie. The retraction by the Customer is possible in the following case 

 -The product(s) is/are damaged or has/have suffered damage. The Customer must immediately inform GOTLR via the contact form in the help center or by email to contact@gotlr.com with photos of the product(s). In this case, we will refund the Customer within a maximum of 3 days. The Genie can ask for a refund of his product directly from the shop where he made the purchase(s). In accordance with the provisions of article L. 121-17 of the Consumer Code, the Customer is informed that the right of withdrawal cannot be exercised for the Services concerned in application of article L. 121-21-8 of the Consumer Code.

ARTICLE 13: DURATION OF GENERAL CONDITIONS OF USE

These general conditions of use are concluded for an indefinite period. The User is required to respect them from the beginning of his use of the Services.
The Publisher reserves the right to modify this document at any time and without notice. Users will be informed of each update of the document.

These General Terms and Conditions of Use may be subject to change, so the User is invited to consult them regularly and obligatorily before each use of the service.

ARTICLE 14: CANCELLATION CONDITIONS

14.1 Cancellation by customers

 The Customer can intervene at any time, from the acceptance of his request by his Genie. He can decide not to continue the process of his order through a dialog with the Genie in the chat box. At this stage, if the conditions do not suit him during the discussion in the chat box, the Customer can decide not to continue the order process. From the stage of creating the offer by the Genie, the Customer is always free to refuse or to continue his order by validating the offer created by his Genie. In the latter case, once validated, he/she proceeds to the payment stage of the order. Once the payment is made, the Customer commits to continue the order for which the Genie shopper will have to perform as agreed. 

The client may request cancellation only in the following cases: 

-If the Genie is unable to find his product(s) he informs his Customer via the chat box. 

-If the Genie does not show up or does not go to the delivery location on the date agreed upon with the Customer. In this case, the Customer will need to inform GOTLR so that a request is sent to the concerned Genie.

-If the Genie does not bring the correct product(s) to the Customer as agreed upon in the initial request.

14.2 Cancellation of the Genie

The Genie is free on the platform to choose of his own free will, the deliveries proposed by the customers for which he wishes to provide Service. Once the Genie has chosen one of the requests proposed on the platform, he can decide at any time not to continue the process. The Genie can discuss and learn about the needs of his Customer and stop the process if he is not satisfied. 

The Genie still has the option to cancel in follow cases: 

-If he has created an offer and the Customer has not yet paid the amount proposed by the Genie.

-In case of cancellation of the delivery attributable to the Genie, the Customer is fully reimbursed for the total amount paid (payment of the product(s), of the order + GOTLR Service Fee) within a maximum of 3 days. The cancellation does not give the right to any claim for additional compensation.

ARTICLE 15: GLOSSARY OF THE GOTLR SITE AND APPLICATION

GOTLR the new generation application, designed to make your daily life easier. Enjoy Everything, everywhere, by everyone.

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